To Place an Order
Collaborative Classroom Webstore
Support for Ordering Consumables
Purchasing Cooperatives, Partners, and Contracts
Other FAQs about Orders, Shipping, and Returns
Telephone: 510.533.0213
Toll-free: 800.666.7270, option 5
Fax: 510.842.0348
E-mail: clientsupport@collaborativeclassroom.org
Payment
Payment must accompany every order. Charges for sales tax will be applied where applicable.
All prices are subject to change without notice, as are the availability and binding of children’s trade books that accompany Center for the Collaborative Classroom materials.
- To pay with a purchase order, scan your purchase order and e-mail it to clientsupport@collaborativeclassroom.org.
- You may also fax your purchase order to 510.842.0348 or mail it to 1001 Marina Village Parkway, Suite 110, Alameda, CA 94501.
- To pay with a check, mail it to our Alameda office with a copy of your order. Checks must be payable in U.S. dollars and drawn on a U.S. bank.
- To pay with a credit card, please visit our online store or call 800.666.7270, option 5. We accept MasterCard, Visa, and American Express.
Shipping
Orders are processed and shipped within three business days. Standard shipping is by UPS Ground service. Shipping and handling costs will be added to all orders. Please note that orders may ship from multiple warehouses.
Standard Ground Shipping and Handling Rates:
- Orders under $30—add $5
- Orders from $30 to $100—add $7
- Orders over $100—add 8% of the materials subtotal
- Orders over $10,000 in materials shipping to one location—add 4% of the materials subtotal
- Orders over $25,000 in materials shipping to one location—free shipping
- Orders outside the U.S.—rate varies by location, minimum $10
Please note that digital subscriptions and professional learning are not counted towards the materials total.
For expedited shipping, call 510.533.0213 between 7:00 AM–5:00 PM, Monday–Friday (Pacific Time).
Overnight, 2-day, and 3-day shipping options are available at an additional cost.
Tracking Your Order
For order tracking or order issues, please contact Client Support at clientsupport@collaborativeclassroom.org or call 800.666.7270, option 5.
International Orders
Collaborative Classroom currently ships to the United States, Canada, and APO/FPO addresses.
International buyers must provide a US address for shipping, arrange exports at their own expense, and prepay via wire transfer.
Collaborative Classroom may require additional qualifying information prior to accepting or processing an international order, and may, at its sole discretion, refuse or cancel any international order or limit the order quantity. Please contact Client Support at clientsupport@collaborativeclassroom.org for additional information or to request a quote.
Prices are valid for the United States and Canada only. For international orders outside of Latin America, please contact Client Support at clientsupport@collaborativeclassroom.org. For orders in Latin America, please contact the New Edulight Group at miriam@newedulight.com or esperanza@newedulight.com.
Returns
For returns, please e-mail clientsupport@collaborativeclassroom.org or call 800.666.7270, option 5.
You may return purchased physical products at your sole cost provided that said products are received by Center for the Collaborative Classroom within 90 days of the purchase date and in saleable condition.
Program app subscriptions are not eligible for return or cancellation.
International orders are not eligible for return.
Please contact us for the appropriate return address for your items. We will determine whether the returned product(s) is eligible for a refund and will process any applicable refund within a reasonable time following our receipt of the returned product(s). Thank you!